Endocrine and Diabetes Associates, LLC

 Office Policies:

Cancellations:  If you must cancel your appointment, kindly give 24 hours notice so another patient may be fit into your time slot.  A $ 75.00 no show/missed appointment fee will be charged for missed appointments if advance notice is not given.

Prescription Refills: Our office submits all prescriptions electronically using Surescripts. This allows for fast, accurate, and convenient electronic transmission of your prescription refill directly to your pharmacy. If you are in need of a prescription refill, simply contact your pharmacy and ask them to send a refill request electronically. Please allow 3 business days for your electronic prescription to be filled and 5 days for fax prescriptions.

Laboratory Tests:  Some of the laboratory tests ordered by our physicians require you to fast before the test is performed. This usually means that you must refrain from food and drink (other than water) after midnight. Please verify which tests require fasting with your physician.

Financial Policy:  We are committed to the success of your medical treatment and care. Please take a few moments to review the information below. We welcome the opportunity to discuss any aspect of our financial policy. Please contact a representative of the Business Office with any questions that you may have.

Insurance:  Our practice participates with Medicare Part B, Blue Cross Blue Shield of Maryland and many other managed care plans. We ask that you contact your insurance company directly to verify our participation as our contracts may change from time to time. As a courtesy, our office will submit a claim to your insurance company on your behalf even if we do not participate with your insurance plan. We ask that you present your insurance card(s) to our front desk staff annually and whenever there is a change in your insurance coverage to ensure that we have accurate information on file.

Referrals:  It is imperative that you know the rules and regulations of your insurance company. Please verify your need for a referral prior to your appointment. If we have not received a referral prior to your arrival at our office, you may be asked to reschedule your appointment or you may be asked to sign a waiver accepting full financial responsibility for the services you receive.

Copays/Coinsurance:   Co-payments are due at the time of service.

Self-pay patients are expected to pay the full amount of fees charged at the time of service.

Note: Services deemed not reasonable or not medically necessary may not be covered by your insurance. Services not covered by your insurance company will become your financial responsibility.

For your convenience, our office accepts cash, personal checks, money orders, MasterCard, Visa, American Express, and Discover.  A $40 fee is charged for a returned check.

Billing Statements:  Our Business Office mails statements each month to patients with an outstanding balance. Billing statements are to be paid in full by the due date shown on the statement.

Collections:  We encourage you to contact our Business Office for assistance in the management of your account. An account outstanding more than 60 days may be charged a collection fee and sent to a collection agency in an effort to collect payment. In the event that the patient’s account is turned over to a collection agency or attorney, the patient is responsible for interest on unpaid balances at a rate of 18% APR and all collection costs, including but not limited to, attorney/collection fees of 35% and an additional collection fee, as well as the unpaid balance on the account.